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Tenants

We are an independent specialist letting company who pride ourselves on our experience and professionalism.

Should you become a tenant of a property managed by us, you can be assured of a positive experience.

“The best agents I have been with in 10 years of renting”

Current Tenants

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New Tenants

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Prospestive Tenants

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Joining CCL as a Tenant

1

Finding a property

The first step is to contact us to provide brief details about yourself and about the type of accommodation you require. We will then search our database for suitable properties for you to view. We will also log your details so that we can contact you as suitable properties become available.   It is wise to start looking at least a month before you wish to move as the best properties are viewed and reserved quickly. Our tenancies are granted for a minimum term of six months.

2

Viewings

Viewings will be arranged at times to suit you, including evenings and weekends, and you will invariably be accompanied by a member of staff, who can give advice and answer any questions you may have

3

Reserving the property

Once you have decided on a property, you will need to reserve it by paying a ‘holding deposit’, usually equivalent to two weeks’ rent. Assuming that the tenancy goes ahead, this will be deducted from the monies due before you move in. If the landlord declines to grant the tenancy, it will be refunded. However the deposit will be forfeit if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.

4

References

As a minimum we will require satisfactory references from your employer (or college), and a previous or current landlord. We may also require a personal reference, and sometimes a guarantor. In addition a credit check will be undertaken. We may use the services of an independent referencing company to obtain and evaluate these references.
 

5

Rents

The rents for our properties are usually quoted calendar monthly, payable monthly in advance. The tenant is usually also responsible for Council Tax, Water Rates, gas, electricity and landline telephone costs. All rents are payable by bank standing order to our company bank account or your landlord’s bank account.

6

Deposit

A security deposit of a minimum of one month’s rental will normally be required. This deposit will be treated in accordance with the Tenancy Deposit Protection regulations, and you will be informed which protection scheme is utilised. The deposit is held to cover damage, breakages and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.

Expertise and Professionalism.

The CCL team brings a high level of expertise and professionalism to ensure tenants receive the best possible service.

Timely Communication

We prioritise clear and quick communication, ensuring that your questions and requests are addressed promptly and effectively.

Exclusive Dedication to Rentals

Our sole focus is rentals, which means our entire team is focused on providing exceptional services to tenants.

Happy Customers

Frequently Asked Questions

How do I start the process of renting a property through Charles Carter Lettings?

To begin the rental process, you can browse our available properties on our website or contact our friendly team. Once you find a property that suits your needs, we’ll arrange a viewing. If you decide to proceed, you’ll need to complete an application and provide necessary documentation for a background check. Viewings are always in high demand, please contact us on 01684 292154 if you see a property you are interested in

How does maintenance and repairs work for rented properties managed by Charles Carter Lettings?

If you encounter any issues with the property, you can report them to our dedicated maintenance team. Feel free to email us, call us , pop in, or fill out our online maintenance form. We are open 6 days a week and aim to address maintenance promptly and efficiently, ensuring that your rental experience remains comfortable and hassle-free. In the case of emergency when our office is closed, our managed tenants can find our Out of Hours emergency contact details here.

Are there any benefits to renting through Charles Carter Lettings?

Absolutely! We offer more than just a place to live. With Charles Carter Lettings, you gain access to a supportive and responsive team that’s dedicated to your comfort and well-being. We also handle property maintenance efficiently, so you can enjoy your home without unnecessary hassles. Our TENANT REWARD SCHEME also offers exclusive discounts to our tenants for hundreds of big name brands!

What compliance checks can I expect?

All our managed tenants can rest assured, CCL are always fully compliant with up to date with new legislation or industry changes.

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