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Privacy Policy for Charles Carter Lettings Ltdlogo web Charles Carter

Here at Charles Carter Lettings Ltd we understand how important your personal information is.
We appreciate your trust in us to use that information carefully and sensibly.

This notice describes the privacy policy of Charles Carter Lettings Ltd.

By visiting Charles Carter Lettings Ltd’s website, you are accepting and consenting to the practices described in this Privacy Policy.

Controllers of Personal Information
Any personal information provided to or to be gathered by Charles Carter Lettings Ltd is controlled primarily by Charles Carter Lettings Ltd, 59 Basepoint Business Centre, Oakfield Close, Tewkesbury, GL20 8SD. Only relevant staff members and our marketing team will have access to your data.

What Personal Information about its visitors Does Charles Carter Lettings Ltd Gather?
The information we learn from visitors helps us personalise and continually improve your experience at Charles Carter Lettings Ltd.
We use the information to communicate with you about offers, products and services, update our records and generally maintain your accounts with us, display content such as customer reviews and recommend businesses and services that might be of interest to you.

Here are the types of information we gather.

Information You Give Us:
We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future offers for you, improving our site and communicating with you.

Automatic Information:
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses Charles Carter Lettings Ltd. Several companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at Charles Carter Lettings Ltd if we cannot recognise you, we want you to be aware that these tools exist.


E-mail Communications:
To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Charles Carter Lettings Ltd if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please let us know by either contacting us or unsubscribe using the link at the bottom of an e-mail.

What about Cookies?
Cookies are most often small text files that websites may put on your computer whilst you are browsing. Cookies are used for many different purposes. For example, they can:

• help search engines remember that you want your search results in English;
• help a website remember your preferences so that you don’t need to customise it every time;
• help our website to deliver a better service by showing you the content most relevant to you;
• identify and resolve errors so that the site is improved for everybody;
• analyse how well a website is performing.

The most common function of cookies is to remember bits of information that help make browsing the web easier and more hassle-free for you.

Here is an example of a cookie:

• Name: OurCookieNameHere
• Value: 123ZpYj89yuV5T8d9
• Domain: www.ourwebsitenamehere.com
• Expires: 17th May 2018

The cookie explained:
• Name = The name of the specific cookie
• Value = The piece of information that the cookie is created to store
• Domain = The website name where the cookie is used
• Expires = The date when the cookie will be deleted from your web browser

All modern browsers do have tools to help you delete or block cookies. But it’s important to remember that many websites need cookies to function properly. By deleting or blocking cookies, you could also block certain personalised features and you may not be able to take full advantage of some of the website's features.

Does Charles Carter Lettings Ltd share the Information it receives?
No. Absolutely not. Information about our visitors is an important part of our business and we are definitely not in the business of selling it to others.

We will never share your information with any other organisations for marketing, market research or commercial purposes, and we do not pass on your details to other websites or third parties. We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms and conditions on agreements. By supplying your personal information, you agree to this.

Where your data is stored
We store your data on our secure servers. Any paper documents will be shredded and disposed of securely if not required to be kept, and any paper documents kept at Charles Carter Lettings Ltd are secure. Your data can only be viewed by our staff. By submitting your personal data, you agree to this.

Keeping your data secure and disclosing your information
Transmitting information over the internet is generally not completely secure, and we are unable to guarantee the security of your data. Any data you transmit to us is at your own risk. We have procedures and security features in place to keeping your data secure once we receive it.

Links to other websites
Our website contains links to and from other websites. This privacy policy only applies to our website not to any external linked websites. For example, we may use links from other websites in our news section.

Following a link to another website
If you go to another website that we provide a link to, you should read the privacy policy on that particular website to find out how it collects your information and what it does with it thereafter.

Following a link to our website from another website
If you come to our website from another website, we may receive personal information about you from the other website. You should read the privacy policy of the website you came from to find out more about this.

Forms on our website
By completing any web form on our website and submitting your data, we may use your data to contact you from time to time with special offers, new legislations and other information that we feel might be of interest to you. You may at any time unsubscribe at any time and we will remove you from our database. Simply contact us on 01684 292154 or email This email address is being protected from spambots. You need JavaScript enabled to view it. and ask to be unsubscribed.   There are specialised forms on the website that will require that we supply your information to a preferred supplier in order that they may, for example, repair a gas leak, or an electrical problem etc within a property.  By completing these forms you agree to this and also are aware that the information once handed over is then at the discretion of that preferred suppliers privacy policy. 

IP Addresses
We use IP addresses to analyse trends, administer the site, track users’ movements, and to gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Notification of Privacy Policy Changes
We will update our privacy policy as changes require. It is your responsibility to check Charles Carter Lettings Ltd’s privacy policy online to keep up to date with any changes therein.

Complaints or Enquiries
Charles Carter Lettings Ltd endeavours to meet the highest standards when collecting and using personal information. We take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. If you wish to complain about this policy or any of the procedures set out in it please contact Eddie Carter on 01684 292154 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

About Charles Carter

Charles Carter Lettings & Property Management Services - Independent, Specialist & Local.  

We are independent letting agents with a personal service covering the three counties of Worcestershire, Gloucestershire & Herefordshire, all from our central Tewkesbury based offices.

Find Us

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Get In Touch

Address: 59 Basepoint Business Centre, Oakfield Close, Tewkesbury,
GL20 8SD

Email: info@charlescarterlettings.co.uk

Call Us:
Tewkesbury & Malvern: 01684 292154
Cheltenham: 01242 279666
Evesham: 01386 426183
Hereford: 01886 853 471
Worcester: 01905 388776